Front Desk for Physiotherapy and Health & Wellbeing Centre
Who We Are Looking For:
Are you comfortable talking to strangers, both on the phone and in person? Are you self motivated? Is being organised a top priority in your life, and are you able to multi task and prioritise projects while simultaneously meeting deadlines and prioritising your day? Do you care deeply about the needs of others and have empathy by the gallon?
Can you communicate effectively with people from all different backgrounds – both written and verbal? Are you able to speak up when you see something that is not working and also suggest solutions that will make a bigger and better impact? Can you anticipate the needs of other people and show up for work knowing that the smallest details always make the biggest difference?
Do you have a positive outlook on life? Are you exceptional at building and nurturing relationships with people and care deeply about the needs of others? Do you love helping people find solutions for their problems? Are you flexible, open to change and committed to learning? If so, you could be just the person we are looking for to fill the position that we have available in the reception, front desk and office of our busy Physio and Wellness Centre.
About Us: QuayPhysio and The HealthHub
We are a small, rapidly growing Physiotherapy and whole health clinic that has been established for over 10 years. Operating from the HealthHub, which is a visionary business, bringing multiple health and wellbeing services and exceptional practitioners under one roof.
We specialise in helping busy active people who are 40+ and worried about their long term health and wellbeing. We provide long term solutions allowing them to age with independence, fantastic mobility, avoidance of painkillers and risky surgeries. We give people their sparkle back and keep them doing the things they love for years to come. We bring happiness to our clients and also help them find their own happiness and joy for life.
The clinic has grown from operating in a rented room to a large purpose built, beautiful and happy clinic space with multiple clinic rooms and studio / gym. The team makes it special with a shared passion for helping and supporting others. We are all highly skilled in our unique roles which offers heaps of learning opportunities above and beyond the weekly training and mentoring sessions. We all love what we do and working with each other. It is also a place our clients love to come to time and time again.
We have a great reputation locally and further afield and a waiting list of clients wanting our help. Our services have recently expanded online for both one to one and our class programme so we can now help an even bigger market.
If you feel able to achieve the tasks below and have the relevant skills we would love to hear from you. We know that the right person for us loves to be held accountable for high standards of performance which means the role will come with your own key objectives, that when consistently hit will result in substantial benefits and privileges in the role that will be discussed at the interview should you be successful.
The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person and turning enquiries, into happy paying clients.
You will be responsible for managing our client list and be the key person throughout our client experience from the initial phone call, converting enquiries into paying clients, to completion of treatment, to post treatment follow up and supporting them with other challenges with their health and wellbeing when they crop up. You will ensure every one of our clients gets what they need to achieve their goals and is super happy with their entire experience with us. You will ensure everyone feels looked after, listened to, welcomed and special whenever they enter our world and beyond. This role goes beyond just the waiting room experience.
Ultimately, your job is to help us grow the revenue of the clinic by booking in new clients via the phone or those who walk into our clinic directly. You will also need to excel at retaining those clients as lifelong customers of the business and reactivating them when challenges with their body crop up. You will do that by creating the type of customer service experience that clients will be happy to pay for – and be just as happy to tell others about!
Skills / Competencies Needed:
Essential Qualifications and Experience:
Experience in private or a healthcare practice is not required. We need someone with experience at building relationships and organising diaries, sending invoices and creating a great experience for our clients. It is essential that you care about helping people and want to make a positive impact on the local community.
What We Will Do For You:
Compensation / Salary:
£10 an hour
30 hours a week zero hours contract with the potential for becoming full time permanent contract.
Including one later finish at 8pm.
Required to cover holiday of other administrative team on a Friday
QuayPhysio, The HealthHub, Fore St, Kingsbridge, Devon, TQ7 1AX
Please submit your CV and send an email with a short cover letter explaining why you think you would be suitable and what you are looking for in the role (i.e. how can we make / keep you happy in the role if you are successful).
Closing date: Friday 7th August 2020
Role to commence: ASAP